An independent operator in a world of big integrators.

I'm David Apollon, founder of 9Nation Consulting. I lead large-scale ERP and CRM programs, selection through hypercare, as the senior, independent voice in the room. Not the integrator building the system, and not the software vendor selling it. The person whose only job is making sure the program delivers what the business was promised.

That independence matters most when the stakes are highest. I led a $25M Workday big-bang at a multi-hospital health system, going live across HCM, Finance, Supply Chain, and Payroll at once, with a parallel UKG rollout and a concurrent Epic EMR go-live on the same clock. We held governance and the cutover plan to one integrated schedule and drove it to a stable go-live, the kind of result that only happens when someone with no incentive to spin the status report is holding the line.

Across my career I've run executive steering committees, stood up PMOs, owned go-live command centers, and led organizational change at enterprise scale, heavily in Workday, with depth in Salesforce, ServiceNow, and PeopleSoft across sixteen industries from healthcare and public sector to technology, manufacturing, and financial services.

Big integrators are paid to keep building. Someone has to keep asking.

Big systems integrators are paid to keep building. Someone has to keep asking whether the program is on track, whether the integrator is earning its fees, and whether the green status deck is telling the truth. That's the seat I take, and I tell you what I see, plainly, while there's still time to act on it.

Three platforms, and the programs that need all three

Salesforce and CRM

I lead enterprise Salesforce implementations across Sales Cloud, Service Cloud, Tableau, and Data Cloud, with more than 100,000 users onboarded across programs. The work I do here is different from a CRM-only engagement: I run the programs where Salesforce has to function as a real extension of the Workday ERP. A closed deal in Sales Cloud triggers project creation, resource allocation, and billing setup in Workday automatically. Running that correctly requires someone who understands both systems at once, not just one side of the integration.

ServiceNow and HR Service Delivery

I direct full-cycle ServiceNow HRSD implementations, standing up case management, the Employee Center portal, and the HR knowledge base. Results across programs: 25 to 35% faster HR case resolution, 40% Tier 1 ticket deflection through self-service, and 90% adoption in the first month. These programs are wired into Workday HCM as the system of record, not bolted on beside it. The onboarding, offboarding, and employee lifecycle flow cleanly between the service layer and the HCM platform.

Full platform depth, PMO leadership, and IT program management →